Sam LeSueur
Funding, Customer Service, Install Coordination, QC Photo Review
Final Score
86.5
Last updated --
Time Clock
Bonus Projection
QuarterBonus Pay ScaleAnnual pace
Annual PTOsRowanRunnerCarrierDrifter
0-299$90-$100$55-$63$28-$35$0
300-399$80-$90$48-$56$24-$30$0
400-499$70-$80$40-$48$20-$27$0
500-599$68-$78$39-$47$19-$26$0
600-699$67-$77$38-$46$19-$26$0
700-799$64-$74$36-$44$18-$25$0
800+$62-$72$35-$43$18-$25$0
Rate is selected from annualized eligible project pace, then slides by exact score inside the tier.
Category Breakdown
WeightedCategory Level Targets100-point score
CategoryRowanRunnerCarrierDrifter
Quality90-10080-8970-79Below 70
Speed90-10080-8970-79Below 70
Communication90-10080-8970-79Below 70
Throughput90-10080-8970-79Below 70
These targets show what each category score needs to reach before the weighted final score is calculated.
Score Context
SourcesCommunication Channel Status
Sam scopeCustomer Contact Watch
7+ daysInstall Photo Posts
#veroPenalty Rubric
RulesSpeed PenaltiesStatus + SLA
TriggerRuleImpact
Assigned statusShows after 24 business hours with no move to Waiting, Working, or Completed.Visible only
Assigned stallPenalty starts after 28 business hours assigned: 28-36h, 36-48h, then each extra business day.-0.5, -1, then -1/day
Assigned capEach work order caps at 5 points, and assigned-stall penalties cap at 15 points per review period.Max -15
Completed work SLANTP, M3, QC Photo Review, Customer Service, and Install Coordination work orders are scored against Coperniq SLA; missing SLA defaults to 3 business days.Speed score
M2 SLAM2 work orders must be completed within 2 business days. If an M2 stays assigned past the grace/fix window, it also appears in Open Alerts.Speed score
Quality PenaltiesErrors
TriggerRuleImpact
M2 notes/emailsEmail wording is not automatically penalized. M2 issues are scored by the 2-business-day M2 work-order SLA under Speed.No quality penalty
NTP stipulationNTP stipulations are tracked for visibility but are not penalized because they often depend on external variables.No penalty
QC photo reviewInstall photos should be complete and posted to #vero with the customer name for matching.Quality visibility
Communication PenaltiesResponse
TriggerRuleImpact
TardinessLate arrivals follow the tardiness policy and can be disputed by date.Policy based
Slack missAddressed/tagged Slack messages can be fixed within 48 hours. After 48 hours, the miss locks.-0.5 each
Email/Coperniq missCustomer, utility, AHJ, Lux/Michael Paris, and internal messages should be answered inside the role window once live integrations are connected.-0.5 each
Install check-inInstall-day customer check-in must be sent in Coperniq notes/messages the same day as install. It can be fixed the next day for a reduced penalty, then locks.-1 each / -0.5 next-day fix
Lunch over 45 minutesLunch should be logged in Slack and should not exceed 45 minutes unless approved.-0.5 each
Customer contact gapActive Sam customer projects are flagged after 7 days without a logged email, SMS, call, or Coperniq customer note. Penalty starts on day 8.-1 each
Waiting documentationWaiting work should have a clear blocker/reason documented.Communication score
Throughput PenaltiesVolume
TriggerRuleImpact
Completed volumeClosed NTP, M2, M3, Customer Service, Install Coordination, and QC Photo Review work is compared with Sam's expected volume.Throughput score
Slack Follow Ups
48h windowOpen Alerts
Assigned > 24hWaiting Follow Ups
10+ daysWorking Follow Ups
5+ business daysManual Adjustments
Ridge onlyOnly Ridge Payne can add or remove manual adjustments.